Customer Success Manager
VizrtUnited States
Posted October 13, 2025
Full Time
About the Company
Vizrt powers the stories that shape our world, reaching over 4.5 billion people daily. As pioneers of live broadcast and video content creation technology, we’ve transformed storytelling for creators of all sizes from podcasters to broadcasters, to the world’s biggest brands. From real-time graphics to end-to-end production solutions, we enable immersive experiences that captivate audiences and empower impactful connections.
Job Description
The Customer Success Manager will focus on ensuring customers and partners receive a world-class post-sale customer care and technical service. This role is crucial for establishing the relationship with customers by partnering with them to implement, adopt, and support new products. The CSM team will drive proactive customer care and service, and ultimately contribute to renewals and new business growth.
Requirements
- Drive customer success outcomes with clear value path.
- Work with Post-Sales, Sales, and Marketing to support renewals.
- Define customer journey and create a world-class Customer Enablement program.
- Measure and optimize success with the right processes and technology.
- Build a Customer Success mindset across the organization.
- Proficient in communication and interpersonal skills
- Passion for service
- Demonstrate leadership qualities
- Knowledge of customer success processes
- Experience in document creation
- Patient and active listening skills
- Passion for service
Benefits
- Health Insurance
- 401(k) plan
- Paid Time Off
- Life and Disability Insurance
- Professional Development
