Technical Support Specialist
Viva.comAttica, Greece
Posted July 22, 2025
Full Time
About the Company
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Job Description
Viva.com is seeking a Technical Support Specialist to provide top-notch customer service, resolve technical issues, and be the trusted partner for customers navigating POS related challenges.
Requirements
- At least 1 year of experience as a 2nd level Technical Support Agent/IT support, preferably in the Banking, IT or Telecommunications industry;
- AI-literate mindset with a practical approach to identifying relevant tools and integrating them into workflows to solve business problems and drive efficiency;
- Degree in Computer Science or related fields (not required but a plus);
- Confident with technology and familiar with AI-driven tools, CRM systems, software and hardware;
- Customer centric, able to work independently but also as a member of a team;
- Proficient user (oral and written) of both English and Greek.
Benefits
- Competitive compensation package;
- Annual bonus based on your performance and targets' achievement;
- Private health insurance for you and your family;
- Top of the Line tools and equipment;
- Career development and regular feedback to develop your skills;
- Employee Wellness Program like Daily group sessions led by professional coaches.
