Client Operations Representative
Viva.comWarsaw, Masovian Voivodeship, Poland
Posted August 22, 2025
Full Time
About the Company
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Job Description
Viva.com is seeking a Client Operations Representative to manage leads, assist merchants with onboarding, and ensure smooth service operation. This role is critical to connecting business needs with the company's technology ecosystem, particularly its AI-powered tools. The position involves strong analytical skills, excellent communication, and a proactive approach to problem-solving.
Requirements
- Assess and assign incoming leads to the appropriate team.
- Manage and assist existing merchants with the onboarding process and payment acceptance setup.
- Promote existing and new company’s services to potential merchants.
- Monitor and oversee active merchants post-activation to ensure seamless collaboration.
- Enter and maintain up to date client information into the company's database.
- Monitor and analyze account performance to drive growth.
- Fluent in Polish with business level English.
Benefits
- Individual and company related performance bonuses.
- Private medical health insurance.