Visier is seeking an IT Ops Analyst with an analytical mindset, elevated communication skills and a passion for problem solving to provide fast and reliable support and service for our internal teams.
Requirements
- Providing Tier 1&2 support via phone or remote control
- Performing centralized administration duties
- Maintaining and documenting system procedures and processes
- Providing follow-up client contact to ensure satisfactory resolution of requests
- Ensuring quality of the incident record prior to resolving the incident
Benefits
- Competitive salary
- Top-tier health and wellness benefits
- Stock options and/or bonus
- Generous paid time off
- Volunteering days
- Extra days over the December holidays