Support Engineer

Support Engineer in Ukraine for Virtuozzo, a global technology company specializing in modern IT infrastructure solutions. Responsible for providing L2 24/7 technical support, troubleshooting, and implementing solutions to resolve customer issues.

Requirements

• Minimum Experience: Mid-level
• Understanding of OS structure and Linux configuration
• Experience in Linux server administration
• English proficiency (Intermediate or above)
• Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP)
• Understanding of virtualization technologies
• Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management
• Networking and network services (Linux) configuration experience
• Scripting knowledge (Bash, Python)
• Experience with Kubernetes, OpenStack, or cloud platforms
• Red Hat or LPI certifications

Benefits

• Remote work
• Work schedule: 40hrs/week without night shifts or 30hrs/week if you work night shifts that week
• Share Options
• Private medical insurance
• Contributor recognition programs
• Referral system awards