Virtual Technologies Group

The IT Service Desk Trainer is responsible for designing, developing, and delivering comprehensive training programs for all Service Desk staff, covering both new hire onboarding and ongoing professional development. The role requires strong technical proficiency, excellent public speaking skills, and the ability to maintain audience engagement. The Trainer will also be responsible for creating and maintaining a library of training materials, tracking and reporting on the effectiveness of training programs, and ensuring all training content reinforces established ITIL processes and Service Desk policies.

Requirements

• Bachelor's degree in Education, Communication, Information Technology, or a related field
• Minimum of 3+ years of experience developing and delivering training
• Excellent understanding of adult learning principles and modern training methodologies
• Strong technical proficiency and the ability to quickly learn and teach complex IT concepts, systems, and applications
• Experience using Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions, Microsoft 365, desktops, laptops, Windows OS 10 & 11, LogMeIn Rescue

Benefits

• Medical insurance plans
• Dental insurance
• Vision insurance
• Health savings accounts (HSA)
• Flexible spending accounts (FSA)
• Life insurance
• Short and long-term disability insurance
• Paid time off and holidays
• 401(k) with employer match