ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team, providing remedial repair, preventive maintenance, and system reliability services.
Requirements
- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients
- Responsible for overall service of ViaPath products at assigned customer sites
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Escalating problems when appropriate
- Interacting in a professional manner with customers to foster positive relationships
- Replacing telephony hardware and network components, basic maintenance practices
- Pulling cable, mounting network devices, installing telephony hardware
- Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
- Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions
- Assisting Technical Support departments with corrective action on deployed hardware and software
- Developing working knowledge of all operating standards, practices, and procedures
- Handle special projects as assigned by the Field Service Manager
- Scheduled and/or unscheduled overtime work and callouts are to be expected
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
