Customer Success Manager

Verantos is a global leader in high-validity real-world evidence at scale, applying artificial intelligence to the complete patient record to enable life sciences organizations to generate high-validity evidence across therapeutic areas.

Requirements

• Manage customer projects from initiation to project closeout
• Determine stakeholder requirements and develop detailed project plans
• Drive the progress, management, performance, and completion of projects
• Share project status reports and escalate risks as appropriate to management
• Engage with external stakeholders
• Develop excellent working relationships with customers and research partners
• Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments
• Communicate with external stakeholders in a professional manner
• Collaborate with key internal stakeholders
• Work with key internal stakeholders in cross-functional teams
• Coordinate with internal teams to answer customer inquiries in a timely manner
• Respectfully hold people accountable for their project roles and deliverables
• Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles

Benefits

• Flexible work location
• Medical, dental, vision benefits
• 401K plan with employer match
• Work-life balance