Associate Support Specialist - Accounting & Payments
VeracrossGold Coast City, Queensland, Australia
Posted March 16, 2026
Full Time
About the Company
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide.
Job Description
The Associate Support Specialist – Accounting & Payments serves as the first level of customer support, providing well-informed and timely responses for both end-users and core users of the VC Pay Tuition Management and Accounting products within the Veracross platform.
Requirements
- 1-2 years of customer support experience in a school business office or in customer support within the software industry
- Prior knowledge and experience with accounting, online payment processing, and/or banking industry in Australia
- Fluency in English with excellent verbal and written communication skills
- Ability to multi-task, continually reprioritize work, and work under various constraints
- Demonstrated problem-solving skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
- Flexible working environment, hybrid options
- Work/life balance
- Massage allowance
