Technical Support Specialist for B2B with Italian

Ventrata is looking for a B2B Technical Support Specialist to help clients with their issues, with responsibilities including improving customer experience, troubleshooting and investigating reported issues, and collaborating with development teams.

Requirements

• Actively improve the customer experience;
• Work with clients and their employees to identify problems and advise on the solution;
• Recreate, troubleshoot and independently investigate reported issues;
• Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• Master the support channels: Ventrata Chat, Slack and Helpdesk;
• Help with client onboarding and uploading data to our systems;
• Supporting internal teams with tasks beyond the job description.

Benefits

• Higher compensation rates for collaboration during national holidays.
• Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile.
• Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work.
• Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity.
• Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past.
• There’s always a spontaneous beer or a sports activity happening.