Customer Service & Sales Support Specialist
Velocity Search GroupLawrence, Massachusetts, United States
Posted December 11, 2025
Full Time
About the Company
Velocity Search Group is a national executive search firm that serves all industries through a network of over 2,000 recruiters. The firm provides a live job board that updates in real time via an automated feed directly from recruiters’ desks, ensuring candidates see the most current opportunities. Candidates also gain access to an internal resume database that is actively searched by recruiters using keyword matching, and can connect directly with consultants to tailor their profile to hidden or unadvertised roles. This combination of real‑time job updates, a searchable talent pool, and direct recruiter engagement sets Velocity Search apart as a highly responsive and candidate‑centric talent‑acquisition partner.
Job Description
Customer Service & Sales Support Specialist in Lawrence, MA. Lead consumer interactions, resolve issues, and identify upsell moments to enhance customer value and boost revenue.
Requirements
- At least 2 years of experience in customer service (B2C preferred)
- Proficiency in Microsoft Office (Outlook, Word, Excel) and hands-on experience with Zendesk and e-commerce platforms
- Strong, adaptable communication skills with active listening, empathy, and problem-solving
- Positive, patient approach to service, with sharp problem-solving, attention to detail, and integrity
- Ability to balance teamwork with independent execution under deadlines, while managing multiple priorities
Benefits
- Competitive compensation
- Benefits
- Balanced work environment