At Vanta, our mission is to help businesses earn and prove trust. As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base.
Requirements
- 5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
- A passion for team development, including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
- Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
- Strong critical thinking and clear communication skills
- Demonstrate a history of making decisions using frameworks and backed by data
- Thrive in a fast-paced environment and can effectively lead teams through change
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and mobile phone stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of Annual Leave per year and unlimited sick time
- 8 company-paid holidays
