Customer Success Manager (m/w/d) – Wärmepumpen
VamoCologne, North Rhine-Westphalia, Germany
Posted October 29, 2025
Full Time
About the Company
Vamo is a leading provider of innovative software solutions for businesses, specializing in cloud-based applications and digital transformation services. With a focus on enhancing operational efficiency and driving growth, Vamo offers customizable platforms that integrate seamlessly with existing systems, empowering clients to achieve their strategic objectives. Committed to excellence, the company values collaboration, innovation, and customer satisfaction, making it a trusted partner for businesses of all sizes.
Job Description
This customer success manager role at a heat pump company involves maintaining long-term customer satisfaction, managing case solutions, identifying churn risks, and driving customer loyalty. The role involves upselling services and actively selling additional offerings to existing customers and potential new ones. The position requires empathy, problem-solving skills, and drive to delight customers.
Requirements
- At least 2-3 years of professional experience in customer success, customer support, or account management.
- Strong conflict and solution-oriented skills.
- Excellent written and oral communication skills.
- Tech interest and willingness to understand the installation processes of heat pumps.
- Proactive, results-oriented, and able to prioritize tasks.
Benefits
- Competitive salary
- Remote work options
- Flexible hours
- Career growth opportunities
