Sr Technical Consultant
Upland SoftwareBengaluru, Karnataka, India
Posted October 28, 2025
Full Time
About the Company
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance.
Job Description
We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.
Requirements
- Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.
- Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.
- Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).
Benefits
- Standard IST working hours with mandatory overlap (3–4 hours) with North American business hours (e.g., 6:00 PM – 10:00 PM IST).
- Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.