Customer Success Engineer

We are looking for a Customer Success Engineer to join our fast-growing team. We're looking for someone with a special combination of skills: Do you have a passion for building customer relationships and a strong technical background? Are you one of the most ambitious people you know? If so, we'd love for you to help us build a world-class support experience from the ground up.

Requirements

• 2+ years of experience in technical support, customer support engineering, or a related role—ideally in SaaS or AI-driven products
• Comfortable reading technical documentation, working with APIs, and can get around a database
• SQL experience and can read or write basic python scripts
• Strong communicator who can break down complex ideas for both technical and non-technical audiences
• Love solving customer problems. You are curious, empathetic, and able to handle challenging situations with grace

Benefits

• Ground floor impact at a Series-A startup with tremendous latitude over technical support strategy and customer success
• Significant, potentially life-changing equity
• Report directly to the Head of Customer Success
• Ability to rapidly advance your career alongside company growth
• Collaborate with experienced teammates, entrepreneurs, and advisors