Technical Customer Success Manager

The Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients, with a technical background, exceptional communication skills, and a passion for customer success.

Requirements

• Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
• Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant
• Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
• Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
• Serve as the voice of the customer to address feedback and share across internal teams
• Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan