Patient Access Representative responsible for interviewing incoming patients, obtaining data for admission, and producing a complete and accurate admission record. Responsible for answering inquiries, collecting deposits or payments, and interacting with nursing units and ancillary departments.
Requirements
- Acknowledging patients or guests and their requests
- Assists in the training of new employees
- Document any financial arrangements made in the patient’s account notes
- Exhibiting concern, tact and discretion in all working relationships
- Making patients’ needs the first priority
- Must be able to work and be cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room
- Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination
- Must be physically able to push a wheelchair
- Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
- Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services
- Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
- Offering assistance promptly, cordially, and completely
- Patient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year
- Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure
- Performs various other duties, as assigned
- Promoting unity and teamwork among co-workers and other departments
- Responsible for appropriately handling all confidential information while at work, as well as when away from the facility
- Responsible for completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
- Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered in the computer and on the Conditions of Admission
- Responsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all self-paying patients and co-payments from patients whose insurance requires one
- Responsible for the collection of all patients related information to produce a complete and accurate patient admission record
- Responsible for understanding and participating in the organization-wide Performance Improvement Program
- Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph
- Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift
Benefits
- Paid Time Off
- Retirement Plan
