Application Support Analyst
University of ChicagoChicago, Illinois, United States
Posted October 22, 2025
72500 - 85000 USD year
Full Time
About the Company
The University of Chicago's Advancement Technology team delivers data, systems, tools, and technology strategy that power the University's ambitious fundraising and engagement goals.
Job Description
This role liaises between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems.
Requirements
- User Account Setup and Management
- Departmental Onboarding/Offboarding Activities
- Technical Documentation Creation
- Tier-1 Salesforce Support
- Setup, Configuration, and Upgrade of Departmental and Advancement Software Products
- System Access Settings and Permissions Management
- Advancement Application Inventory Management
- Setup, Upgrades, and Maintenance of Advancement Applications on Windows Server
- Implementation and Maintenance of New and Existing Applications
- Collaboration with UChicago IT Services Application Development Team
- Analysis and Support of Salesforce and Application Support Activities
- Conducting Business Process and Needs Analyses
- Translating User Requirements into Solutions
- Administering New IT Developments
- Evolving Business Requirements and University Systems Knowledge
Benefits
- Paid Time Off
- Health Benefits
- Retirement Plan
- Professional Development Opportunities
