Transition Navigator- Fresno 1.1

The Transition Navigator is responsible for screening, outreach, and assisting with enrollment of potential ECM members in the Hospital Setting. The navigator will help reduce the use of emergency departments for non-emergent reasons and achieve streamlined patient care transitions.

Requirements

• Conduct outreach and enrollment activities, including performing both in-person and on the phone outreach to eligible and existing members to promote program enrollment.
• Educate members on ECM Program benefits and services to promote program enrollment.
• Verbalizes program enrollment benefits in a clear and engaging manner, leading to increased member enrollment.
• Completes member questionnaires or assessments and consistently document care management activities and encounters in the CM System, per program protocol.
• Works collaboratively and assists clinical and social services Case Managers with care coordination, member follow-up, communication with appropriate agencies and preparation and distribution of documents and/or reports.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program