Customer Service Representative- Bakersfield 1.2

The Customer Service Representative handles incoming calls from various stakeholders regarding benefits, authorizations, claim resolution, and eligibility, providing accurate and relevant information to callers.

Requirements

• Handle telephone inquiries from members, employers, providers, and health plan coordinators with professionalism and efficiency.
• Maintain composure and professionalism when addressing difficult or upset callers, employing de-escalation techniques as needed.
• Utilize available tools, resources, and systems to research and resolve moderately complex issues effectively.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program