Support Analyst

We are seeking a Support Analyst to work as part of a large development team supporting Public Sector clients in the UK and Europe. The successful candidate will support a diverse range of mission critical applications and play a key role in investigating and resolving application and system issues.

Requirements

• Quality and Customer-first mind set
• Analytical and problem-solving capabilities
• Demonstrate competent IT literacy around bespoke applications, operations and service desk activities.
• Familiar with concepts of, and have basic skills in, operating system platforms such as Linux and Windows
• Experience with Support tools such as ServiceNow or Remedy
• Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL
• Excellent written and oral communication skills
• Initiative/task ownership and ability to manage time effectively across multiple tasks
• Experience working in complex systems environment
• Ability to follow standard processes & procedures
• ITIL Foundation certification

Benefits

• Pension
• Life Assurance
• Private Medical
• Option for private dental