UAT Test Manager - Banking Voice & Call Center Applications

This role is for a UAT Test Manager responsible for managing the testing lifecycle of banking voice and call center applications from planning to go-live. The ideal candidate should have 5-8 years of experience managing UAT, strong analytical and problem-solving skills, and a deep understanding of test management practices.

Requirements

• Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects
• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support
• Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables
• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly
• Ability to craft the Test Strategy and Test Planning at the beginning of the project
• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution
• Knowledge of defect management through JIRA and test management through Zephyr preferred
• Awareness of the test management metrics and estimation techniques
• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility
• Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners
• Responsible for metrics gathering and status reporting for project assignment
• Strong Testing methodology and banking domain knowledge
• Call center, call flow knowledge is an advantage