MS CRM Business Analyst/System Analyst
Unison GroupSingapore, Singapore
Posted August 24, 2023
Full Time
About the Company
No company description available.
Job Description
The MS CRM Business Analyst/System Analyst role requires knowledge of CRM platforms like MS Dynamics (D365) and strong skills in implementing CRM systems with Banking clients. The position focuses on guiding users, reviewing solutions, and ensuring effective CRM implementation. Strong experience in business requirements gathering and aligning system specifications is expected.
Requirements
- Knowledge of CRM Platform (MS Dynamics - D365)
- Experience in implementing D365 with Banking clients
- Strong Functional experience with Sales & Service Modules of D365
- Experience in Guiding users on the best possible solutions
- Experience in CRM modules for Sales and Service modules
- Hands-on experience in the configuration of Microsoft Dynamics CRM
- Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
- Experience in business requirements gathering, reviewing functional specification and technical design document
- Exposure in interacting with multiple teams
- Experience in aligning specification from multiple systems and interfaces
- Experience in issues management
- Experience in mapping business processes and writing user stories and requirement specifications
- Experience in managing multiple system deployment projects