Customer Retention Specialist

A leading fitness and wellness group is seeking a Customer Retention Specialist to strengthen member loyalty and reduce churn across multiple locations. The role involves analyzing customer behavior, identifying risks, and implementing proactive retention strategies to enhance engagement and satisfaction.

Requirements

• Analyze customer feedback, behavior, and engagement metrics
• Develop and implement customer retention plans
• Collaborate with marketing, operations, and customer service teams
• Track and report on key retention KPIs
• Conduct regular customer satisfaction surveys and propose action plans