Product Support Representative II
UKGPune, Maharashtra, India
Posted October 23, 2025
Full Time
About the Company
UKG is the largest U.S.-based private software company in the world, with 80,000 customers across 150 countries.
Job Description
UKG is seeking a Product Support Representative II to join their team. The successful candidate will play a crucial role in resolving client issues, utilizing technical, analytical, and customer service skills. The role involves providing end-user support for UKG's Pro Workforce Management solution.
Requirements
- Work US business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time
- Serve as the first point of contact for customers, providing support through various channels
- Expand knowledge of product offerings, support policies, and delivery methods
- Provide empathetic customer service to ensure customer satisfaction
- Foster strong relationships with internal partners and communicate effectively across all organizational levels
- Utilize problem-solving skills to resolve complex customer queries
- Thrive in a fast-paced, high-volume environment with precision and accuracy
- Participate in internal and external training sessions as required
- Proficient in English, with strong verbal and written communication skills
- Ability to multitask and achieve goals in a fast-paced, metrics-driven environment
- 1-3 years of customer service experience
- Experience with US Payroll/Time and Labor/HR is advantageous
- Demonstrated technical troubleshooting skills
- Ability to set and manage customer expectations effectively
- Strong collaboration and time management skills
- Experience handling sensitive situations professionally and thoroughly
- Highly motivated and team-oriented
Benefits
- Wellness programs
- Tuition reimbursement
- U Choose — a customizable expense reimbursement program
- Pet insurance
- Student loan repayment
- Childcare