Operations Manager

At U.S. Bank, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive.

Requirements

• Lead and inspire the MFM and Boarding teams, ensuring high performance and engagement.
• Own and deliver on core KPIs related to productivity, quality, SLA adherence, and customer satisfaction.
• Collaborate with cross-functional stakeholders to align operations with strategic goals.
• Identify and implement process improvements, simplifications, and automation opportunities.
• Foster a culture of employee development, coaching, and career growth.
• Ensure compliance with internal policies and external regulations.

Benefits

• An exciting, fast-paced and diverse working environment with employees of many different nationalities.
• Benefits to help you protect your health and financial security; and give you peace of mind.
• Investment in your career growth with development resources that give you the opportunity to stretch and shine.