Oracle Utilities Consultant (Onshore to Canada)

This contract to hire position is for an Oracle Utilities Consultant specializing in working with utilities in India (100% remote). The role involves managing a support ticket system, providing support to business users, maintaining system configuration, and collaborating with other teams to resolve issues. The consultant is responsible for technical design, configuration, troubleshooting, and providing training on Oracle Utilities Customer Care and Billing.

Requirements

• Managing a support ticket system
• Providing support to business users with incident and problem management
• Evaluating, testing, and approving monthly patches and quarterly releases
• Maintaining and updating system configuration
• Maintaining and updating training documentation
• Knowledge Transfer - developing new instructions or job aids
• Assess and build and/or update ‘RUN’ processes
• Collaborate with other teams to resolve issues
• Contribute to customer knowledgebase
• Strong CC&B Functional and Technical expertise
• 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing
• Extensive knowledge & experience on CC&B Java
• Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc.
• Good knowledge on XAI/XSLT/XPath
• Good techno-functional knowledge of Oracle CC&B
• Good knowledge on OUAF framework
• Experience on PL/SQL development
• Minimum 3 years' Java experience
• Good understanding of CCB specific Java
• Good understanding of OUAF framework
• Experience on PL/SQL development