Customer Success Specialist
Two95 International Inc.George Town, Penang, Malaysia
Posted March 19, 2024
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
This Customer Success Specialist role focuses on providing excellent customer support for a client on their website. The role involves responding to customer inquiries via phone and email, serving as the primary point of contact, and embodying client values of responsibility, quality, and excellence. Success will be measured by both customer satisfaction and team collaboration.
Requirements
- Bachelor’s Degree or equivalent
- B2 level English proficiency
- Minimum 6 months in customer support
- Customer service orientation
- Active listening
- Problem-solving
- Emotional intelligence
- Typing speed of 40wpm with 90% accuracy
- Proficient in Microsoft Windows and Office
- Fluency in Mandarin