Implementation Associate

As an Implementation Associate for our Customer Success team, you will be responsible for supporting large, complex customer implementations through the end-to-end implementation process. You will assist with the delivery of the solution, ensuring that each project is executed seamlessly within the scope, timelines, and contractual requirements.

Requirements

• 2–5 years of experience in implementation, customer support, healthcare operations, or another customer-facing operational role.
• Strong project management skills; PMP certification is a plus.
• Excellent time management, work plan management, and documentation skills, with the capability to balance multiple priorities in a complex environment.
• Proven client management skills, professionalism, and a demonstrated ability to be a self-starter.
• Strong written and verbal communication skills for interacting with internal and external customers.
• Highly organized with the ability to manage multiple tasks and shifting priorities.
• Demonstrated ability to learn new concepts quickly, especially technical or data-heavy workflows.
• Highly Preferred Skills: Experience working with revenue cycle, managed care, or healthcare data analysis teams, or experience implementing complex data integrations (e.g., Epic, Cerner, Athenahealth) or other healthcare data software.

Benefits

• Competitive pay with equity options
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
• Company-sponsored disability & life insurance
• Unlimited PTO
• 401(k) + 4% Matching
• Fully remote work + flexible working hours
• $750 work-from-home setup budget
• Paid quarterly in-person co-working weeks
• Quarterly $150 co-hanging stipend to meet up with coworkers
• Monthly $100 health and wellness benefit
• Generous paid family leave