Field Service Technician
Turnkey CorrectionsOhio, United States
Posted February 6, 2026
55000 - 55000 USD
Full Time
About the Company
Turnkey Corrections provides comprehensive operational support to correctional facilities, including accounting and financial management, warehouse and inventory services, and on‑site field support for installation, training, and customer satisfaction.
Job Description
TurnKey Corrections is seeking a Field Service Technician to cover the Greater Ohio Valley Region. The position involves performing and maintaining operations at Correctional Facilities, providing direct customer support, and training customers on new and existing products.
Requirements
- Fulfilling commissary orders and/or filling vending machines
- Resolving detainee requests/issues related to our operations
- Receiving, general warehouse, and some basic computer work
- Managing inventory levels through software to maintain enough inventory
- Rotating product to keep spoilage limited
- Processing and handing out inmate canteen orders
- Troubleshooting/maintenance of equipment on location including Computer, Kiosk, and/or vending equipment
- Provide remote/on-site customer training and installation support via email, phone and other electronic mediums
- Log customer cases discovered during training and installation and communicate any perceived delays to management immediately upon identification
- Create detailed documentation to explain otherwise complex tasks to customers and fellow employees
- Configuration of customer equipment both locally and remotely
- Obtain general understanding of the software architecture
- Identify and correct or advise on operational issues observed during training and installation
- Travel Regionally up to 80% to install and train customers regarding all solutions
Benefits
- Medical
- Dental
- Vision
- STD/LTD
- Accident
- Critical Illnes
- Employer Paid Life Insurance
- 401k Employer Match