Customer Service Lead Associate
TTECCape Town, Western Cape, South Africa
Posted November 4, 2025
Full Time
About the Company
TTEC is a global company that helps companies build engaged, pleased, and profitable customer experiences powered by humanity and technology.
Job Description
As a Lead Associate at TTEC, you'll be responsible for resolving escalated or complex customer calls, providing effective solutions, and delivering exceptional customer experiences. You'll be part of a dynamic global team, with opportunities for career growth and professional development.
Requirements
- 2 or more years of customer service experience in the BPO or hospitality sector
- High school diploma
- Comfortable with decision making and assessing situations
- Solution-oriented mindset
- Patient, compassionate, and professional personality
- Strong service orientation and trustworthiness
- Time management, flexibility, organizational, and multi-tasking skills
- Computer experience and strong written and verbal communication skills
Benefits
- PTO
- Tuition reimbursement
- Health and wellness incentives