At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. We are seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team, responsible for providing program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.
Requirements
- Manage the overall delivery relationship with assigned program / project clients.
- Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status.
- Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people.
- Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.
- Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team.
- Ensure client stakeholder alignment and drive overall program customer satisfaction.
- Develop and deliver financial reporting dashboards providing project financial status to client stakeholders.
- Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
- Review project invoices for accuracy.
- Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.
- Coach members of the project teams as needed to optimize the efficiency of the team.
- Manage the program resource plan, project plan and schedule.
- Achieve project goals within designated constraints.
- Perform and support project management duties related to resource utilization and revenue projection.
- Assist in the continuous improvement to the established project management methodologies.
Benefits
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
