Assistant Residential Account Manager
Trustile Doors LLCDenver, Colorado, United States
Posted January 23, 2026
Full Time
About the Company
Trustile Doors LLC is a national manufacturer of high‑end architectural doors for residential and commercial markets. The company designs, produces, and assembles custom doors, emphasizing quality, safety, and alignment with client specifications.
Job Description
We are seeking an Assistant Account Manager to manage inbound requests for our residential & commercial dealer customer base. The role involves providing 1st level customer support, downloading quote and PO requests, and creating claims and warranty cases.
Requirements
- Accurately download dealer requests into the TruStile order entry system
- Enter and stage new warranty cases into ERP system
- Ensure all documentation is provided and accurately translated into TruStile Quoting and ERP systems
- Answer inbound phone calls and provide direct support to TruStile dealers
- Create and distribute various daily and weekly audit reports
- Maintain current user base login profiles for TruStile online customer portal
- Provide direct support for Account Managers with data entry and PO requests
- Coordinate new dealer registration and onboarding
- Dealer follow up, including outstanding sales opportunities and pending orders
- Shadow the account management team and display consistent growth and progress in learning the role of an Account Manager
Benefits
- Competitive compensation
- Extensive benefits package
- Health insurance
- Paid time off
- Paid holidays
- 401K retirement savings match
- Wellness account
- Profit-sharing program
