We're seeking an IT Support Technician to provide technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems.
Requirements
- Deliver exceptional customer service and technical support to internal employees.
- Provide on-site and remote IT support for locations nationwide.
- Respond promptly to support requests via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
- Install, configure, and maintain operating systems, applications, and security tools.
- Manage user accounts, including password resets and access permissions.
- Perform routine system maintenance and updates.
- Document issues, resolutions, and processes in the IT knowledge base.
- Support IT projects such as upgrades, deployments, and migrations.
- Ensure compliance with IT policies and security standards.
- Maintain accurate documentation for managed stores and update during quarterly site visits.
- Administer Microsoft Azure, Office 365, and related applications.
- Troubleshoot network-related issues and assist with MDM platform management.
- Collaborate with IT Service Management to ensure a seamless support experience.
- Audit and streamline manual software processes and contribute to automation initiatives.
- Provide innovative solutions for complex technical challenges.
- Respond to critical technical needs on a 24/7 basis.
- Travel up to 35% nationwide.
Benefits
- Paid time off
- Comprehensive benefits package