VIP Account Manager - Ontario

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers to nurture and manage high-value players within their market.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management within Real Casino environment.
• Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
• Outstanding communication and interpersonal skills.
• Great communication skills in English.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
• Exceptional problem-solving skills and the capacity to remain composed under pressure.
• Ability to work on B2B bases initially and from the office once open (around November).
• Availability to work on shifts Monday to Sunday until 2,00am (night shifts and weekends are worked from home)