Operational Business Partner, Customer Success

The Customer Success Operational Business Partner (OBP) is a strategic advisor to the CSM organization, responsible for translating business goals into operational reality. The OBP will ensure that customer success and renewals teams are highly utilized, internal processes are scalable, and KPIs are met.

Requirements

• 5+ years in Customer Success, project management, or CX/Sales Operations
• Bachelor's degree in Business, Finance, Operations, or a related field
• Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight, Totango, ChurnZero)
• Direct experience in Construction or Engineering SaaS is highly preferred
• Ability to analyze customer data, usage trends, and health scores to support customer growth and proactively prevent churn
• Exceptional'soft skills' to challenge senior stakeholders and manage conflicting priorities across departments

Benefits

• Comprehensive core benefits (Medical, Dental, Vision, Life, Disability, Time off plans, retirement plans)
• Tax savings plans for health, dependent care, and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan