Tresata Customer Support Director
TresataBengaluru, Karnataka, India
Posted October 17, 2024
Full Time
About the Company
Tresata is a fast-growing developer of AI-powered software systems used for data analysis at absolute scale.
Job Description
Tresata is seeking a Customer Support Director (CSD) to lead a team of support representatives, manage SLAs, monitor product usage, and ensure client onboarding. The CSD will also collaborate with product, engineering, and DevOps teams to implement product features and onboard users on the Product. The role involves leadership, technical expertise, and customer-centricity.
Requirements
- Master’s Degree in Information Management or relevant field
- 12-15 years of experience in technical support (SaaS/Tech preferred)
- Deep understanding of Product Support cycle, SLA Measurement and Adherence
- Experience in Jira, ADO, ServiceNow, etc.
- Analytical mindset & critical thinking skills
- Clear communication skills
- Working from Bangalore
Benefits
- Fast-growing company
- Dynamic work environment
- Opportunities for career advancement
