Customer Service Specialist - General Services

Tremco Construction Products Group is seeking a Customer Service Specialist to provide high-quality customer service and operational support throughout the order lifecycle. This role is critical in ensuring accurate order entry, contract compliance, and project setup. The position involves collaboration with internal teams and supporting marketing efforts, ultimately aiming to maintain customer satisfaction and promote accurate data.

Requirements

• Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
• Review customer purchasing documents and submit to Legal for compliance validation.
• Follow up with Contracts Management and field teams to secure outstanding contract approvals.
• Accurately enter all orders into SAP on the same day they are received.
• Monitor order fulfillment to ensure timely shipping and billing.
• Process product returns by collecting necessary details and securing proper approvals.
• Maintain a customer service error rate of no more than 1%, striving for zero.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and documentation skills.

Benefits

• health insurance
• paid holidays
• paid time off
• 401(k) with company match
• Company Pension Plan
• Performance Based Commission
• continuing education