Vice President, Customer Success

At Trella Health, we are passionate and committed to our mission: empowering meaningful change in healthcare. We are seeking a Vice President, Customer Success to drive customer adoption, engagement, satisfaction, retention, and growth across Trella’s customer base.

Requirements

• Demonstrated progressive work experience in customer success, business development, or sales.
• Healthcare experience, specifically in the post-acute, health systems, and/or health tech space.
• Hands-on experience in designing and implementing customer success programs and tactics that drive Net Promotor Score and Net Retention.
• Proficiency in leveraging AI and analytics platforms to drive customer insights, streamline workflows, and inform data-backed decision making.
• Exceptional communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
• Proven capacity to develop relationships and optimize enterprise customer accounts; you understand what it means to evangelize the solution.
• Strong analytical skills and proven results using data analysis to support decisions.
• Effective management experience and passion for building high performing teams.
• Proactive, can-do attitude with a bias towards action.
• BA/BS degree or equivalent work experience.

Benefits

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Flexible PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment