Branch Manager provides leadership that models the Travis Credit Union (TCU) Mission, Vision and Core Values with an emphasis on member experience, asset growth, efficient operations and the professional development of employees.
Requirements
- Understands and models the Mission, Vision, Core Values and Awesome Cause with both employees and members.
- Supports the career development of employees through consistent coaching, professional development and purposeful career pathing steps.
- Develops and inspires a highly disciplined and productive branch team focused on delivering exceptional member service and offering solutions to improve members’ financial lives by tailoring value-add recommendations with TCU products, services and digital solutions.
- Achieves assigned branch production and growth goals by influencing the effective and consistent behaviors of the employees in their member conversations; ensures Client Relationship Management system (CRM) productivity with member interactions.
- Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
- Responsible for business development activities and represents the credit union in the community by participating in events; serving on boards and/or committees that are working to improve the communities we serve is encouraged.
- Represents TCU at Awesome Cause events.
- Responsible for operational audits, regulations and profitability expectations.
- Facilitates consensus in group settings and develops positive working relationships throughout the organization.
- Negotiates conflict, influences others and solves problems to achieve positive outcomes.
- Identifies and communicates improvement gaps in People, Process or Technology practices, collaborating with other business units as necessary.
- Properly empowers those who will be held accountable for the successful completion of projects and/or attainment of goals with shared ownership.
- Manages and leads staff through a changing environment and resolves stressful situations with tact and diplomacy.
Benefits
- Competitive medical, dental, and vision insurance
- Mental health offerings
- Employee performance incentive plan
- Merit increases
- 401(k) program with immediately vested employer match
- Generous holiday and vacation policy
- Employee loan and credit card discounts
