Business Operations Coordinator responsible for performing all facets of the operations department, providing exceptional customer service, and assisting in data entry and reconciliation. The ideal candidate will have a high school diploma, one year of general office experience, and one year of customer service experience.
Requirements
- Greet and qualify touring guests
- Collect and validate all guest information
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary
- Provide exceptional customer service to all guests
- Answer phones and guest questions in a professional manner
- Assist property owners with contract questions or concerns
- Distribute premiums to guests upon closure of presentation
- Complete daily gift, tour and contract reconciliation in all systems
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports
- Prepare and balance cash, down payments, site stats for Contract Department
- File and secure all documents per procedures
- Maintain Property Owner Information per PII and PCI standards
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners
- Assist Administrative Supervisor in support of Sales Staff
- Preparation and maintenance of legal documents
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
