Provide technical support for end user related tickets, provision devices, and manage hardware and software upgrades. Work with global colleagues to troubleshoot and resolve complex issues, and ensure compliance with end user policies.
Requirements
- 5 years of experience in an IT Service environment
- Hands-on technical experience of end user device build and support
- Skills in OS areas such as Windows, Mac, virtual environments
- Proficiency across all end user collaboration systems such as M365 suite
- Ability to work alone and to own prioritization
- Excellent comms skills
- Technical skills across end user devices and common applications (eg M365)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan