Customer Service Representative

Customer Service Representative for Transdev in Lancaster, CA. Acts as a liaison for customers, providers, and clients, with a focus on safety and customer service.

Requirements

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable.

Benefits

• Vacation: 70 hours to 120 hours days per year
• Paid Sick Leave
• Medical, dental & vision after 90 calendar days of employment
• Life insurance
• 401k retirement benefits
• Company holidays