The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The Delivery Specialist will deliver Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems and handling product returns as required.
Requirements
- Maintain regular and predictable attendance.
- Ensure timely deliveries, meeting or exceeding scheduled delivery times.
- Operate and maintain a clean and organized delivery vehicle and delivery equipment including a trailer at times.
- Load, unload, and organize products in a safe and efficient manner.
- Perform pre-trip and post-trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
- Maintain an accurate record of deliveries and any issues that may arise.
- Communicate with customers as necessary, providing updates or addressing any concerns during the delivery process.
- Provide exceptional customer service, creating a positive and friendly experience for all customers.
- Partner with field sales team and store personnel to satisfy needs of our customers.
- Handle all products with care to avoid damage and ensure safe transport.
- Follow all traffic laws and company policies to ensure safe driving practices.
- Handle returns, exchanges, or customer inquiries as needed.
Benefits
- Company-paid life and disability insurance
- Paid parental leave
- Tuition reimbursement
- Family planning resources such as adoption and surrogacy assistance
- Generous Paid Time Off
