Sr. Director of Onboarding and Professional Services (Hybrid -Atlanta, GA)

The Sr. Director of Onboarding and Professional Services will own the end-to-end onboarding operating model, ensuring new customers achieve time-to-value quickly, consistently, and with minimal risk. This role is responsible for the successful delivery of all customer onboarding and implementation services.

Requirements

• 5+ years of experience in SaaS onboarding, implementations, or Professional Services leadership
• Demonstrated success leading high-volume, SMB-focused onboarding or implementation teams
• Strong operational mindset with experience designing scalable delivery systems
• Proven ability to manage competing priorities across scale, quality, and customer experience
• Experience partnering cross-functionally and influencing without authority
• Data-driven decision maker comfortable using KPIs to manage performance

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform