Customer Success Specialist
TogetherhoodNew York, New York, United States
Posted January 20, 2026
Full Time
About the Company
Togetherhood is a technology-driven marketplace that connects children in New York City with local enrichment experiences, ranging from arts and STEM to language and cultural activities. By leveraging a community-centric platform, the company simplifies the discovery and booking of high-quality, neighborhood-based learning opportunities. Its unique value lies in curating expert-led programs that empower families to tap into the hidden knowledge within their own communities. Togetherhood’s mission is to scale this model nationwide, fostering collaborative learning across diverse urban neighborhoods.
Job Description
As a Customer Success Specialist, you will be the key driver of the end-to-end experience for Togetherhood's partners and service providers. You will manage a portfolio of small and large accounts and serve as the primary point of contact to ensure every partner is delighted with our marketplace.
Requirements
- Bachelor's degree
- 5+ years of experience in school operations or account management, including 3+ years in a leadership or management role
- Deep experience managing high-value accounts and driving business outcomes through client relationships
- Highly skilled in Excel, Google Sheets, and familiar with tools like Asana and HubSpot
- A strategic thinker with strong attention to detail who thrives in ambiguity and fast-paced environments
- A relationship-builder with high emotional intelligence and the ability to gain trust across diverse communities
