TikTok LIVE - Global Customer Service Representative, Spanish Speaking

We are seeking an astute Global Customer Service Representative to provide effective communication with customers and creators, resolve complex customer requests, and provide assistance promptly in a friendly and professional manner.

Requirements

• Manage customer/creator inquiries via CRM tool, direct contact, or work with other teams
• Identify root causes of escalated issues and provide appropriate resolutions to deliver excellent service
• Promptly escalate critical/high-risk cases to the appropriate authority
• Coordinate with other teams/departments to resolve customer issues and follow-up
• Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates
• Respond to internal and external customer escalations quickly, proficiently, and professionally
• Adhere to established procedures and guidelines while providing quality customer service
• Support ad-hoc projects and initiatives per business needs