We are seeking an astute Global Customer Service Representative to provide effective communication with customers and creators, resolve complex customer requests, and provide assistance promptly in a friendly and professional manner.
Requirements
- Manage customer/creator inquiries via CRM tool, direct contact, or work with other teams
- Identify root causes of escalated issues and provide appropriate resolutions to deliver excellent service
- Promptly escalate critical/high-risk cases to the appropriate authority
- Coordinate with other teams/departments to resolve customer issues and follow-up
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates
- Respond to internal and external customer escalations quickly, proficiently, and professionally
- Adhere to established procedures and guidelines while providing quality customer service
- Support ad-hoc projects and initiatives per business needs