Creator Support Specialist, Customer Support

The Creator Support Team at TikTok is responsible for delivering outstanding white-glove service to TikTok creators, addressing inquiries and issues, and ensuring a smooth experience.

Requirements

• Professional working proficiency (written and spoken) in English
• Minimum 1 year experience in a user support or customer service role
• Experience providing exceptional customer service via email/written channels
• Demonstrates strong multitasking abilities, effectively managing concurrent requests from multiple sources
• Strong written communication skills
• Proficiency with computers, CRM software, and strong typing skills
• First-class time management and decision-making skills

Benefits

• Opportunity to work with a global team and contribute to a dynamic industry
• Professional growth and development opportunities
• Collaborative and supportive work environment
• Competitive compensation and benefits package