Content Enforcement Quality Assurance Associate, Eco Governance - AI Data Service and Operations

Join our AI Data Service and Operations team as a Content Enforcement Quality Assurance Associate and develop your career in a supportive environment. You will be responsible for developing and refining Operational Guidelines, producing high-quality Testing Sets, and collaborating with cross-functional teams to ensure enforcement accuracy and workflow efficiency.

Requirements

• Develop, refine, and maintain Operational Guidelines for assigned policy areas
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications, reduce enforcement discrepancies, and inform OG and Testing Set improvements
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance