Retail Excellence Director, Thailand & Vietnam

The Retail Excellence Director will lead and improve retail performance across Thailand and Vietnam markets, focusing on training, operational effectiveness, and client experience. The role involves developing management tools, monitoring store performance, training the retail team, and leading store initiatives. This requires a strong business acumen and the ability to lead, influence, and collaborate effectively.

Requirements

• 15+ years of Retail operations, Retail excellence, Training experience in luxury retail
• 5+ years of retail leadership experience
• BA or BS degree or greater
• Significant experience working around retail operation, retail analytics, KPIs, and retail training in a leading luxury company
• In-depth knowledge for the luxury market, as well as highest standards of client experience
• Strong consultative, coaching, communication and influence skills
• Expertise in training and facilitation skills
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills
• Agile with entrepreneurial spirit, finding new approaches to the challenges
• Strong English verbal and written communication skills
• Business acumen, numerical agility and forward-thinking
• Experience in both country operational role or regional/ global roles are preferred